Document Type : Research Paper


1 Gulf College, Oman

2 Sultan Qaboos University, Oman ‎


Enterprise Resource Planning (ERP) systems have recently gained significance among companies, organizations, higher education institutions, and business owners in Oman. Delving into the implementation and success of ERP systems is a time-consuming process and mostly requires longitudinal research. In line with the significance of such systems, we conducted a qualitative study to understand the practices involved in developing ERP systems from the perspectives of the software project managers and developers. In doing so, we interviewed a software project management and development team. The interview included both structured and semi-structured questions. We focused on three factors, including a) the software project managers’ and developers’ viewpoints about the ERP systems development in the HEIs, b) the methods and processes followed by the team while developing ERP systems for the HEIs, and c) the technical and non-technical challenges encountered within the development, implementation, and deployment stages.